OPERATIONS MANAGEMENT DISCUSSION WEEK 6-7
Determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
- From the case study Below, determine the challenges faced by the Help Desk at Bank
USA and suggest strategies to mitigate them. Using the data on call volume in the case,
select a forecasting model to forecast the short-term demand. Justify why this model
was selected over other forecasting models. Support your position.
Answer preview determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
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