Case study
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20190328160331case_study_4 (2)
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Case Study 4: Zappos
Q1
SCM is the management of flow of products and services from the point of production to the final consumer. Supply chain management involves many processes that are meant to control, plan, and execute the flow of products in an efficient and cost-effective manner. Zappos can benefit a great deal by having a proper supply chain management process in place. One of the major benefits is that customer satisfaction would increase since their orders would be delivered within the given timeline.
(587 words)