communication assignment

communication powerpoint assignment

all details on attachment

everything to follow, outline needed as well

201911050457353306_a3_assigndesc_1___3_ (2)

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OUTLINE
Project proposal Over: There will be cases of investments to provide benefits in the realization of technology platforms in Sussex organization.
Recent Changes: In the year 2014, Sussex organization outlined some essential improvement in customer experience program
Problem Statement: The volume of current contact and self-services is represented across all channels of operations. The calls center will have until one-hour hold time, meaning customers cannot keep on complaining.

(230 words)