300-500 words essay about real life queuing system
NOTE: This is an individual essay assignment. To receive any credit, your essay and analysis must be your own.
For this extra credit assignment, you will need to write a 300-500 word essay about a real-life queuing system. It will require you to observe the queuing system and make several specific assessments of it. You will also have to offer recommendations for improvement. It should be a physical queue that you can observe (e.g. not a call center). It could be a restaurant, an auto repair shop, a customer service counter, or any such environment where customers or items arrive randomly and are handled by one or more servers in the order they arrive.It cannot be the same place that your team is analyzing for the course project.
Your essay must clearly address the following points:
1. Explain the queuing system. What are the customers/items being handled? What are the servers?
2. Explain the queuing model that should be applied to it. How many servers are there? What are the approximate arrival & service rates? (You do not need to determine exact arrival and service rates; estimates based on a modest sample are fine.)
3. Provide relevant queuing metrics. For instance, for how long does the queuing model predict that the average customer/item will have to wait? What level of server utilization does the model predict?
4. What changes could be made to improve customers’ experiences? Be specific.
The organization I selected is a Starbucks are located next to a Giant at Bethesda, Maryland.
And you can make up the data based on you past experience at Starbuscks.
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Real Life Queuing System
The time it takes for customer to be served in a restaurant highly determines whether they will be back to the premises or they would choose a place with better customer services. The customer’s behavior is greatly affected by the time it takes before they are served. I went to a Starbucks next to the apartment I’m currently living in at Bethesda to observe its queuing systems and made assessments on it.
Starbucks is well known for its quality and various coffees and drinks and they also offer food like wrap, sandwich and bakery.
(352 words)