Applying QFD in a Managed Care Organization

Applying QFD in a Managed Care Organization

Applying QFD in a Managed Care Organization
Read the case study found in your textbook on page 358, “Applying QFD in a Managed Care Organization”

Write a reflective summary associated to this case study.

The requirements below must be met for your paper to be accepted and graded:

Write between 700 – 1,000 words using Microsoft Word in APA style, see example below.
Use font size 12 and 1” margins.
Include cover page and reference page.
At least 80% of your paper must be original content/writing.
No more than 20% of your content/information may come from references.
Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.
Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.
References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.

A detailed explanation of how to cite a source using APA can be found here (link).

Download an example here.

Grading Criteria Assignments Maximum Points
Meets or exceeds established assignment criteria 20
Demonstrates an understanding of lesson concepts 30
Clearly presents well-reasoned ideas and concepts 30
Uses proper mechanics, punctuation, sentence structure, spelling and APA formatting 20
Total 100

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Solution Preview

The ideal process of improving an organization’s performance is initiated by linking products and services to the end-user and production system. The process of fulfilling the needs of customers by providing superior services is initiated through Quality Function Deployment (QFD). The QFD involves the process of translating customers’ needs and preferences to the specifications of products and services.

(996 words)