Business Analytics

Business Analytics” Please respond to the following:

Examine the role of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). Determine how each system can play a critical role in managing value chains.
Provide an example from an industry where analytics is used today either through ERP or through CRM, and determine the ways this technology has helped to deliver quality to the customer.
Assess the challenges that companies might face when trying to implement these types of technologies.

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Business Analytics

Enterprise resource planning and customer relationships management are systems intended to improve the ease with which the organization meets its responsibilities to the consumers while ensuring that it operates efficiently. The ERP systems are especially important in the management of the various organizational activities, thereby ensuring the achievement of various objectives with utmost ease. On the other hand, the customer relationship management system ensures that consumers receive the attention and responses necessary in relation to their interaction with the business.

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