Capstone

In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does OpenText provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated OpenText with its CRM system.

700 words

Solution Preview

Business requirements are evolving faster than ever. The instantaneous nature of today’s business environment means that organizations cannot afford any lag time during the implementation of new processes or when updating the old ones (Roe, 2012). To keep up with the stiff competition, businesses are transforming into digital enterprises. Notably, this necessitates a dramatic shift in the perception of the enterprise both for its physical and digital assets. The primary initiative is to put information at the heart of the transformation strategy. Considerably, the OpenText Process Suite drives this perspective by virtualizing logical and physical assets into digital representations called digital objects (Roe, 2012).

(810 words)