Is it possible to achieve an enterprise vision with a decentralized IT function?
1) RR Communications Case Study – page 156-159
1) List the advantages of a single customer service center for RR Communications.
2. Devise an implementation strategy that would guarantee the support of the
divisional
presidents for the shared customer service center.
3). Is it possible to achieve an enterprise vision with a decentralized IT function?
4). What business and IT problems can be caused by lack of common information and
an enterprise IM strategy?
5). What governance mechanisms need to be put in place to ensure common customer
data and a shared customer service center? What metrics might be useful?
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APA
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