Discuss the critical success factors for Valley Medical Center.

Case Study Questions:

1. Discuss the critical success factors for Valley Medical Center. (1.5 Mark)

2. As an OD practitioner, what are the steps you would take as you begin the entry and contracting phase? (1.5 Marks).

3. Valley Medical Center is experiencing a great deal of change. What recommendations would you make to help them more effectively handle the change they are experiencing? (2 Marks)

Discussion Questions:

4. Compare Lewin’s model of planned change to other available models in Chapter Two. The comparison should focus on the evaluation of Lewin’s model in terms of strengths and weaknesses. Use at least two scholarly peer-reviewed references to support your answer. (3 Marks)

5. Empathy is one of the key issues that could face an OD practitioner in the process of entering and contracting. Discuss the issue of ‘empathy’ in the context of a hypothetical company. (2 Marks)

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