Customer Service
Customer Service – Zappos” Please respond to the following:
- From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.
- Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your positio
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Customer Service
The customer service at Zappos plays a huge role and this can be assessed through delving into the customer services. The firm offers great skills that are imparted among the employees at the customer service department and this helps create shared value for the customers. The CEO also holds the employees at the department with great regard and this is evident through the dedication and commitment portrayed by the employees as they deal with some of the questions and complaints from the clients.
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