Customer Service Leadership at Chick-fil-A

Chick-fil-A is one of the largest and most successful quick-service restaurants in the United States, and this success is due in large part to the excellent service that the company and its employees provide on a daily basis. In a 1-2 page paper, answer the following questions:

How would you describe the customer service philosophy at Chick-fil-A?
How is this approach to customer service different from other restaurants?
What does Chick-fil-A do in order to instill leadership principles in its leaders, managers, and employees?
How does their approach to leadership impact the work environment for employees and ultimately the experience for customers?

Provide at least one reference and in-text citation (other than the Chick-fil-a.com website) for your paper.

Solution Preview

Chick-fil-A success as the leading Americas fast food chain is attributed to its excellent customer service philosophy. Notably, the fast food restaurant has enacted a customer service philosophy whereby employees are required to be kind to their customers. Besides, the employees are required to provide heartfelt hospitality to ensure that the customers can feel a better taste of their food (Kruse, 2015). With this, the fast food restaurant has an excellent customer service experience as the staff is welcoming thereby fostering a pleasant experience.

(333 words)