Provide an example of variation and explain how it impacts customers
Veronica, thanks for your comments. This week’s DQ questions refer to concepts and tools discussed in that course on Linkedin learning. Please repost with your Tool or Concept.
Please note that DMAIC is not a concept or tool. It is Six Sigma’s 5-phased project methodology.
The concepts and tools are in chapter 2 in Six Sigma Foundations and in chapters 4,5,6,7,8 (after the overview of the steps in each phase).
Examples of concepts or tools include: VOC/CTQs, DPMO, sigma level, Cause-Effect Diagrams, FMEA, SPC charts, Control plans, etc.
For your easy reference, here are the questions for this week’s DQ:
- Provide an example of variation and explain how it impacts customers and competitive standing.
- Select one Six Sigma concept or tool seen in the LinkedIn Learning course videos that you found to be most useful.
- Explain why you selected this particular concept or tool. How easy or difficult would it be to apply this in your organization? Explain.
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