Discussion Question

When you engage your customers in a conversation, they may tell you (and others) things you don’t want to hear.They might criticize your product, service, management, and/or employees. Would it be smarter for companies to limit their online exposure to Web sites that project a well-thought-out message and do not encourage or allow responses from customers? Give me your thoughts?

Solution Preview

I would not recommend the organizations to constrain the online presentation to their clients and in certainty the organizations can utilize these feedback as input and take in the techniques to make strides on what their customers don’t like be it on a given product or service.

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