Diversity Case Study Analysis

Question

In 2003, clothing retailer Abercrombie & Fitch (A&F) was sued by current and past members of its sales force as well as by applicants who were denied jobs, all of whom claimed racial discrimination. The plaintiffs, in a class-action lawsuit that grew to include 10,000 claimants, alleged that A&F favored whites in a variety of ways in order to project an image of A&F’s “classic American” look. Plaintiffs alleged that people of color were discouraged from applying for positions visible to the public and were instead steered to stockroom jobs. The suit was eventually settled in 2005 for $40 million, providing at least some evidence of a lack of diversity in the retailer’s operations. This lack of diversity consciousness is similarly relevant to the decisions A&F made in 2002 before the lawsuit was filed. A&F opted to produce a line of T-shirts designed to poke fun at particular ethnic groups. More recently, A&F was sued by a young Muslim woman who was denied employment because she wears a headscarf because of religious beliefs. The case rests on Title VII of the Civil Rights Act, which makes it illegal to “fail or refuse to hire or to discharge any individual … because of such individual’s race, color, religion, sex, or national origin.” In June 2015 the U.S. Supreme Court ruled in favor of the job applicant, noting that A&F had violated provisions of the Civil Rights Act in failing to hire an otherwise well-qualified applicant because of her religious affiliation. analyze the case of Abercrombie & Fitch. Begin by conducting an Internet search for news articles about the 2003 lawsuit, the offensive t-shirts, and the 2015 case before the Supreme Court.

Then, address the following questions:

What patterns do you see in A&F’s treatment of individuals from non-majority backgrounds?
What ethical issues are associated with A&F’s behavior? Explain which ethical principles or principles the company has violated and which ethical theory or theories you think make for the best analysis of the situation.
The 2003 lawsuit against A&F was legally well-founded (in terms of the outcome), but was the lawsuit ethically well-founded? Why or why not? How about the 2015 court case? What legal and ethical principles are involved in this more recent lawsuit involving the right to wear a religious head covering?
What has A&F done to respond to the lawsuits and to the other challenges to its corporate practices related to the treatment of minority groups? To what extent do you believe A&F’s actions have been sufficient? What evidence can you find that A&F has changed its corporate practices?
Would diversity training base on deontology or utilitarianism or virtue ethics help to prevent such insensitivity from happening in a company such as A&F? Why or why not?

Required Text

Hartman, L. P. & DesJardins, J. R., & MacDonald, C. (2017). Business ethics: Decision-making for personal integrity & social responsibility (4th ed.). New York, NY: McGraw-Hill. Chapter 6: Ethical Decision making: Employer Responsibilities and Employee Rights
Chapter 7: Ethical Decision Making: Technology and Privacy in the Workplace
Rhode, D. L. (Ed.). (2006). Moral leadership: The theory and practice of power, judgment, and policy. San Francisco, CA: John Wiley & Sons. Chapter 4: Morals for Public Officials (Author: Hardin, R.)
Chapter 8: Orchestrating Prosocial Motives (Author: Batson, C. D.)
Chapter 9: Self-Sacrifice and Self-Interest: Do Ethical Values Shape Behaviors in Organizational Settings? (Author: Tyler, T. E.)
Chapter 13: Perspectives on Global Moral Leadership (Author: Hanson, K. O.)

Image preview for “what patterns do you see in A&F’s treatment of individuals from non-majority backgrounds?”

Click the purchase button to get full answer.