Fundamentals of IT ( Task 6)

TASK 6 EMAIL FOR BUSINESS

Watch the Lynda.com video from start to end “Email Marketing Basics” with John Arnold.

Click Here for the Video
The entire video series is approximately 1 hour in length.
Log in in with your Stratford credentials
Save your “Certificate of Completion” for uploading in Lesson 6 area.

Read the Article, “Watch Your Tone: Email Etiquette for Business”. This video will help you to complete Module 6 assignment.

Click Here for the Article

As the manager of a small flower shop, you have just received an email from a customer that is quite negative. Your task is respond to the customer via email in using professional business etiquette.

Use the article, “Watch Your Tone: Email Etiquette for Business” to help you.
Upload your work as a Word Document to Moodle.

Solution Preview

Subject: RESPONSE FROM THE FLOWER SHOP
Dear Sir/Madam
Thank you for getting back to us. We really appreciate your feedback.
I am writing regarding your feedback. You highlighted several concerns concerning our business, one of the concerns being low quality of services. We really express regret for any maltreatment that begot you around our premises.

(335 words)