Reply to each response with a minimum of 150 words each and a reference each.
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Question
Reply to each response with a minimum of 150 words each and a reference each.
1. Satisfaction surveys are one of the best ways to get feedback from patients and providers. It allows specific questions to be asked of every person that receives one.
How would you rate your experience from 1-10? Would you recommend this facility to a family or friend? More in-depth questions can be asked as well. Please explain what you liked most about the facility? What could have been improved? Those are just a few examples of what could be asked of patients. All patients will have different opinions and perspectives because their experiences were all different. That is a good reason to try to collect a lot of surveys to get an average of opinions. A provider could also be given surveys with different questions. Such as, do you feel that you are given all the tools needed to perform your job properly here? They can look at that provider’s statistics or data from the facility, see where things could improve, and ask for their opinion on how to get better moving forward. It can be hard to measure the quality of care accurately through perspective because it is only based on perspective. Specifically, patients do not see all the time and effort it takes to do their care, and that sometimes the patients do not feel that the results were satisfactory, but to a provider, they were.
2. Quality of care from a patient perspective can be measured in many ways but one we all know is with patient surveys.
This measure “value-based patient quality care” (Fuchajager et al, 2021) that helps the health care facility to know about their patient flow and feedback from the care. These “surveys are what generalized the patient perspective on the quality of care based on their experience with the facility and the provider” (Fuchajager et al, 2021). We as a health care consumers and those who do not have health care behind them would not know the extent of those post-care patient surveys that facilities send out. Hence, how important it is for health care consumers to fill this information out and mail it back in a timely fashion.
Quality of care from a provider’s perspective would be to “mindful of waste within their health care facility” (Lee, 2016). When using Lean and Six Sigma within your company also helps providers to measure their patient’s quality of care from a provider’s perspective. One of the things that “health care providers also utilize is peer review groups to reflect on ways they can improve their practices (Rohrbasser, Harris, Mickam, Tal, & Wong, December 17, 2018).
Quality of care from a purchaser’s perspective would be based on the patient’s rating from a health care website. Patients surveys are also used from another perspective for people who are in the health care market seeking out the best alternative for their health care services.
3. I think that patient satisfaction is the most important thing to all three groups.
Patients value quality services that are efficient, high quality, and cost-efficient. Physicians and healthcare providers value the ability to quickly and efficiently diagnose health issues. This means utilizing their resources wisely, wasting as little as possible. Purchasers care about the bottom line. Patient volume, financial stability, and a positive reputation. They want people to continue to utilize their hospitals for their health needs. Quality of service is how many organizations retain their patients over time. At the end of the day, patient satisfaction is the goal for every group. With the advancement of technology, people now have the ability to make more informed decisions about their healthcare. Patients can research information on their health conditions, facilities, basic quality measures, and reviews of different healthcare organizations. Patients value excellent service that is efficient and high quality. They want professional physicians who take the time to answer questions and treat them like an individual (Their & Gelljns, 2019). Patients value quick and efficient service, affordable healthcare, and innovative technology. Based on the quality of services provided by a hospital, patients will choose one provider over another. Healthcare providers value the ability to quickly diagnose while conserving as much of their resources as possible (Their & Gelljns, 2019). This includes only performing necessary tests and procedures, accurate reporting, and preventative care. Purchasers value the business aspect of the hospital. They care about the bottom line. They want revenue to continue to flow in, patient volume to stay consistent or increase, and a good reputation
Requirements: Reply to each response with a minimum of 150 words each and a reference each.
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