Quality Improvement in Times of Crisis
Details: The current COVID-19 crisis has presented the public with unprecedented insight into the operational challenges our healthcare systems face when dealing with a global pandemic. While debates will continue about the nature and extent of preventable errors, we can see how the 3 components of quality in healthcare – structure, process, and outcomes – have been tested like never before.
Referencing either the Six Domains of Quality or Deming’s 5 Principles, as presented in this week’s Lecture Notes, respond to the following questions:
Which areas in healthcare have performed the best during the pandemic? Explain.
Which areas in healthcare have performed the worst during the pandemic? Explain.
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