Hospitality Service Management Distance Education

Hospitality Service Management Distance Education

Discuss body language and actions that can impact people’s perceptions of service by non-verbal attributes. How do customers evaluate body language of employees? What are some positive non-verbal actions employees can do to make guests feel comfortable? What are some negative non-verbal actions employees can do that makes a guest feel uncomfortable. (400 words required. See direction sheet as a reminder for all directions)

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Solution Preview

Execution of tasks at the workplace significantly relies on both verbal and non-verbal language. According to Mehrabian (2017), body language and actions usually convey an individual’s feelings and intentions as well as the individual’s expectations. Hence, at times body language aligns with the verbal language while at times it may conflict the verbal language. Thus, the body language should be assessed and given the right attention. This discussion will focus on discussing the body language and actions at the workplace. Additionally, the study will examine how the customers evaluate body language of employees.

(440 words)