Evaluate the different way(s) that Zappos creates a superior customer service experience.
Topic: “Customer Service”
Details:
“Customer Service” Please respond to the following:
From the Zappos video, analyze the role that customer service plays in business and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service experience. Evaluate how OM activities impact the management of goods and services that Zappos provides.
Lastly, respond to at least one (1) post of your peers.
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APA
300 words