Managing the contractor-customer relationship

WEEK 10 ASSIGNMENT 5

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Assignment 5: Managing the Contractor–Customer Relationship (200 points)

You are to write a six to eight (6– 8) page paper that answers the following:

Discuss the ethical issues that can arise in contracting.
Analyze and discuss the strengths and weaknesses of the dispute process using the concepts discussed in the text.
Describe the importance of the communication process in the contractor– customer relationship.
Describe the risks and responsibilities in the contractor-customer relationship.

The format of the report is to be as follows:

This course requires use of new Strayer Writing Standards (SWS). The format is different than other Strayer University courses. Please take a moment to review the SWS documentation for details.
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow SWS or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

Note: You will be graded on the quality of your answers, the logic/organization of the report, your language skills, and your writing skills.

The assignment will be graded using the following rubric:

Outcomes Assessed	Examine the contract management process for a project. Use technology and information resources to research issues in project procurement management.
Grading Rubric for Assignment 5 — Managing the Contractor-Customer Relationship

Criteria	Unacceptable	Developing	Competent	Exemplary
1. Discuss the ethical issues that can arise in contracting. (20%)	Did not complete the assignment or insufficiently discussed the ethical issues that can arise in contracting; omitted key information and/or included irrelevant information. Completed with less than 70% accuracy, thoroughness, and logic.	Provided a partial discussion of the ethical issues that can arise in contracting. Completed with 70-79% accuracy, thoroughness, and logic.	Discussed sufficiently the ethical issues that can arise in contracting. Completed with 80-89% accuracy, thoroughness, and logic.	Provided a comprehensive discussion of the ethical issues that can arise in contracting. Completed with 90-100% accuracy, thoroughness, and logic.
2. Analyze and discuss the strengths and weaknesses of the dispute process using the concepts discussed in the text. (20%)	Did not complete the assignment or insufficiently analyzed and discussed the strengths and weaknesses of the dispute process using the concepts discussed in the text; omitted key information and/or included irrelevant information. Completed with less than 70% accuracy, thoroughness, and logic.	Provided a partial analysis and discussion of the strengths and weaknesses of the dispute process using the concepts discussed in the text. Completed with 70-79% accuracy, thoroughness, and logic.	Analyzed and discussed sufficiently the strengths and weaknesses of the dispute process using the concepts discussed in the text. Completed with 80-89% accuracy, thoroughness, and logic.	Provided a comprehensive analysis and discussion of the strengths and weaknesses of the dispute process using the concepts discussed in the text. Completed with 90-100% accuracy, thoroughness, and logic.
3. Describe the importance of the communication process in the contractor – customer relationship. (20%)	Did not complete the assignment or insufficiently described the importance of the communication process in the contractor – customer relationship; omitted key information and/or included irrelevant information. Described with less than 70% accuracy, thoroughness, and logic.	Provided a partial description of the importance of the communication process in the contractor – customer relationship. Described with 70-79% accuracy, thoroughness, and logic.	Described sufficiently the importance of the communication process in the contractor – customer relationship. Described with 80-89% accuracy, thoroughness, and logic.	Provided a comprehensive description of the communication process in the contractor – customer relationship. Described with 90-100% accuracy, thoroughness, and logic.
4. Describe the risks and responsibilities in the contractor – customer relationship. (20%)	Did not complete the assignment or insufficiently described the risks and responsibilities of the contractor – customer relationship; omitted key information and/or included irrelevant information. Described with less than 70% accuracy, thoroughness, and logic.	Provided a partial description of the risks and responsibilities in the contractor – customer relationship. Described with 70-79% accuracy, thoroughness, and logic.	Described sufficiently the risks and responsibilities in the contractor – customer relationship. Described with 80-89% accuracy, thoroughness, and logic.	Provided a comprehensive description of the risks and responsibilities in the contractor – customer relationship. Described with 90-100% accuracy, thoroughness, and logic.
5. Clarity (10%)	Did not complete the assignment, or explanations are unclear and not organized. (Major issues)	Explanations generally unclear and not well organized. (Many issues)	Explanations generally clear and/or organized. (Minor issues)	Explanations very clear and well organized. (Added helpful details)
6. Writing – Grammar, sentence structure, paragraph structure, spelling, or punctuation. (10%)	Did not complete the assignment or had 8 or more different errors in grammar, sentence structure, paragraph structure, spelling, or punctuation. (Major issues)	Had 6–7 different errors in grammar, sentence structure, paragraph structure, spelling, or punctuation. (Many issues)	Had 4–5 different errors in grammar, sentence structure, paragraph structure, spelling, or punctuation. (Minor issues)	Had 0–3 different errors in grammar, sentence structure, paragraph structure, spelling, or punctuation.

Solution Preview

Introduction

In the business realm, the use of contracts is an important aspect. As such, contracts, either written or spoken have the functionality of sealing a deal between a contractor and a customer. Contracts are verbal or written business agreements that portray the principles and frameworks in which business transactions are conducted. Contracting in businesses is governed by set off ethics which regulate the functionality and the framework in which the business transaction operates under. This paper evaluates ethical issues in transaction contracting, strengths and weaknesses in the dispute process, the importance of communication between two parties in contraction as well as the risks possible for the customer-contractor relationships.

(1,924 words)