“Models of Organizational Performance”

​”Models of Organizational Performance”

“Models of Organizational Performance” Please respond to the following:

• Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities.
• From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction.
• From the second e-Activity, provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance.

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Organizational Performance

Organizational performance is always of interest to any investor, which explains the popularity of measures intended to evaluate such success. The service chain and the balanced scorecard are some of the primary models applicable to the evaluation of organizational performance but have different advantages to the business. While the balanced scorecard helps add value to some of the non-financial related areas such as customer service, the service chain model ensures that business activities are keen enough on their ultimate effects on the business.

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