”Models of Organizational Performance”
“Models of Organizational Performance” Please respond to the following:
- Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities.
- From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction.
- From the second e-Activity, provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance. Add 2 references. Use APA.
E-Activity 1
E-Activity 2
https://www.youtube.com/watch?v=1fMLGOdXGl4&authuser=4
https://www.youtube.com/watch?v=KQBXTLLL5Z0&authuser=4
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Burke & Litwin Model versus the Seven-S model
The Burke & Litwin model is a framework through which environmental and organizational dimensions key to the organization’s success are assessed, as well as how the dimensions link to each other in an effort to achieve change in performance (Burke & Litwin, 1992). The outstanding trait in this model is the description of how the external environment affects the performance of the organization.
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