Need help answering behavioral questions
I work in customer service at a call center if you can maybe make one of the situation geared towards that it would be great. The position of the interview is for an HR Ambassador position.Solution Preview
Answering Human Resource Questions
I have experienced several conflicts throughout my career as a customer service representative at a center. As such, I have sufficient experience in managing disputes effectively and ensure satisfaction of all parties involved. Nonetheless, the main conflict I experienced was during my time at Devry University. My management course required that we undertake a group simulation activity that was to last seven weeks. The team met in my absence and decided to create a WhatsApp group where the members would communicate regarding the project’s progress. The WhatsApp group negated the University’s discussion forum that allowed students to participate in their team’s activities.
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