operations management ( Discussion E)

Discussion E

DISCUSSION 5: EMPLOYEE AND LABOR RELATIONS

Background Information

Welcome to the last discussion. In this course you will be introduced to a topic in the discussion. The first week of the module you will write about your initial thoughts after reviewing the resources. The initial post should be at least 300 words.

During the following week you will reply to at least two of your classmates. The replies should be at least 100 words. See the discussion rubric for more details on grading.

Discussions should always be completed prior to “class.” If you are in an online class or an on ground course this is prior to the lesson portion of the week. Are you ready to begin?

1. 1. 1. 1. Read Case Study “The Georges Hotel- Scenario E”
        
        (see important documents to download the entire case.)
        
        Discussion

When this morning’s incident was reported to Cindy, she was incredulous. “If this continues,” Alan Stone ranted to Cindy, “we’ll never see a repeat customer. The local community will be gone and we’ll be no better than the old Georges Grill, depending on hotel guests looking, for a quick, cheap breakfast.”

Cindy had previously met with David Chang, general manager of the restaurant, so she knew there were issues with integration of new and existing staff, but she hadn’t expected it to be this bad. The staff’s behavior had to change. “Calm down, Alan,” said Cindy. “I’ll meet with David this afternoon, and we’ll get it taken care of.”

INITIAL POST

How can these employee problems be resolved?

What policies and procedures should Cindy implement to integrate the new employees and to create a high-performance work team at the Garden Terrace Restaurant?

Solution Preview

Part 1

The best way to solve the problem with employees is by Cindy calling them for a meeting so that they can give their grievances to the manager and think of the appropriate way to handle them. The managers and Cindy will advise them on how to coexist to avoid more problems. Cindy has the responsibility as the human resource head

(335 words)

operations management ( Discussion E)