Operations Management – Product Design and Service Design
You will complete a Journal each week.
Each week, you will work on one aspect that will help you prepare for the course and reflect. Consider this Journal as study notes. This Journal will provide an opportunity to capture new ideas from knowledge gained and record your thoughts throughout the course. This will also give you an opportunity to record questions you may wish to research further in preparation for other assigned work. Please remember that copying and pasting your own notes without revising is a form of self-plagiarism.
Begin your post with the label: Unit 3: Product Design and Service Design
Research the following topics related to product design and service design:
- Benchmarking
- Reverse engineering
- Specification
- Queue
- Goods
In a Word document, compose three paragraphs describing the topics: one paragraph per selected topic, based on your simulation activities, course material, and additional research you conduct online. Then, submit to the appropriate Journal Dropbox.
Solution Preview
Operations Management – Product Design and Service Design
Benchmarking is the process in which a firm compares its processes and performance with industrial averages or the best performing companies within the industry (Mann, 2016). Benchmarking allows a company to identify some of the areas where it is experiencing inefficiencies while at the same time allowing continuous improvement across the organization. In product and service design, it involves comparing the product and service designs of the company with the best designs in the market or industry.
(462 words)