Please answer following question

Please answer following question

1. Respond to the discussion question that follows the Case Study – Canadian Pacific and International Bank – “Planning supply and demand for a call centre at CPIB” on pages 155-156 of the text.

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Q1. Outline employee movement projections and the supply estimates for each level for next year.
From the markov matrix table employee movement will mostly affect the employees who are serving as customer service representatives and team leaders as they are 590 and 105 in total respectively. 

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