Quality Measurement
Select a product, service, or process your current or previous team manages and briefly list and describe the Critical to Quality (CTQ) metrics. (Hint: review the Week 2 readings if you need a refresher on CTQ)
Select one CTQ metric and describe how this metric is currently measured, monitored, and regulated.
Regarding the quality performance of this product, service, or process, how is the process capability (Cp and Cpk) measured?
How are the measurement systems used by your team evaluated and validated? Discuss in relation to calibration and measurement system analysis such a Gage R&R or Attribute Agreement Analysis. How can the measurement system evaluation be improved?
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