Question Week 2

Question Week 2

If supervisors and job incumbents disagreed about the relative importance and weights of various job duties, how would you reconcile their conflicting opinions? For example, if a supervisor emphasized the technical aspects of a customer service representative’s job and the representatives emphasized the interpersonal aspects of listening to customers and understanding their problems, what would you do?

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Reconciliation

Disagreements in every institution, be it private or public, usually arise. Therefore, the conflicting parties should find the appropriate legal means or channels to resolve those disagreements. For instance, in a case of a supervisor and a customer service representative disagree,

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