Questions and case study abut decision making
Identify the problem. [and other sub problems]
Main problem:……………………………………..
Other problems:
What could be the causes of problem?
Cause of the problem- 5 Why Technique
Why-1
Why-2
Why-3
Why-4
Why-5
Develop a Cause and Effect Diagram
Gather information: What information should the you gather that would be helpful to know before making a decision?
Consider the outcome.What would be the results of the decision?
Make the decision.What should the Mr. Talal do?
Evaluate the decision.Why do you think this is the best decision possible?
Mr. Talal may face Ethical dilemma in finding solutions. What could be possible ethical issues in the above case
Solution instructions:
• The ‘answers’ to the questions are best formulated by reviewing the case and the reading materials up
Please attach the references used for the solution
Use APA Style for references
Plagiarism is strictly prohibited
Arrange the answers directly after each question
Questions and case study in attachments
20191018064746mgt312__assignment_1 (1)
Solution Preview
Assignment Question(s):
- Identify the problem. [and other sub problems]
- Main problem: Poor relationship between the account manager and client
- Other problems:
- The necessity to maintain motivation among the sales personnel
- Lack of a clear rationale for handling complaints and concerns from clients
- Potential loss of client
- Management of relationships between the clients and sales representatives
(549 words)