Research at least two case studies

Research at least two case studies

Introduction:

Service Transition has several ITIL processes as part of the book. Most organizations focus on Change Management because it is the focus of many IT audits.

Requirements: 1. Research at least two case studies involving Service Transition and the Change Management process. (Do not use this one, it is here is one as an

example: https://www.thinkmind.org/download.php?articleid=icds_2011_0_10_90010)

2. Describe the general summary of the case studies

3. Discuss the implementation of Change Management

4. Discuss any challenges the (subjects) faced with implementing Change Management

5. Discuss their classification of RFC’s – Routine, Standard, Normal or any variation.

Present the paper in APA Standard as follows: 1. Title page in APA format

2. Table of Contents (optional)

3. Abstract that summarizes what you are doing in this paper

4. Case study number one (keep items brief but cover the topics)

a. Do items 2-5 above b. Include in-text citations where appropriate

5. Start a new page and the present Case Study number two (keep items brief but cover the topics)

a. Do items 2-5 above b. Include in-text citations where appropriate

6. Start a new page and insert your references.

each case should be 1 page long

 

Solution Preview

Abstract

A transition is a process that involves transforming an agreed upon business strategy service solutions and commercial arrangement into a set of measured and planned commissions that implement the methods, technology, and people required to ensure the operation of the service. The process of service transition usually involves change management as its crucial stage in the implementation of a service. Transition service leaders understand that change management is an inevitable process whether it is a small business process amendment or the expansion of scope to include additional areas (J. Cusick, 2018).

(734 words)

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