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For this exercise I decided to use the Pareto chart and the histogram. Both of these options clearly summarizes the data by category and provides a quick look at the data for purposes of comparison. Both quality tools are attached here and compare the date from the previous complaints. A pareto chart quickly compares the most frequently occuring defects by category and is a very useful tool for quality control. The histogram is usefull for quickly presenting the variable.

A guide to the project management body of knowledge. (2017) PMBOK, 6th edition.

The Project Management Institute.

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