RTMG 150 week 8 discussion

RTMG 150 week 8 discussion

week 8 – Customer Relationship Management

Instructions: After reading this weeks material, address the following:

– How does employee training and motivation affect customer enhancement?

– What role does store lay-out and merchandising play?

Instructions: Your initial post should be at least 250 words. Please respond to at least 3 other students. Responses should be a minimum of 100 substantive words.

forum and assignment for both ENTR and RTMG course

Solution Preview

George
Hello George, I agree with you that motivating and training of the workforce is the key to achieving a better customer experience. Trained employees are knowledgeable on how to handle the customers. Further, motivated employees are always vigilant and vibrant when dealing with customers.

(333 words)