Service Process Redesign

Writea three-page paper, typed and double-spaced, in which you select a company that you have worked for or where you have been a customer. Identify a service “gap” which you identified as a service break down and develop a “redesign.” Include the following components:

A description of the process and opportunity for improvement
The impact of the current situation on the company and customer
A recommendation to the service process to address the gap
Projected benefits from implementation of the process change.

Solution Preview

Care coordination includes purposefully conducting patient care exercises and sharing data among all of the partakers concerned about a patient’s care to accomplish more secure and more efficient care. This implies the patient’s requirements and inclinations are known early enough and communicated at the ideal time to the right individuals, and that this data is employed to give safe, suitable, and successful healthcare services to the patient (Peikes, et al, 2009). There has been a care coordination gap in the health sector in the United States and this paper will address the redesign of this service process.

Care coordination, which incorporates care administration and case administration, comprises direct clinical intercessions provided to persons.

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