strategic communication
Prepare and submit a 3 – 4 page paper discussing Scenario 6: The Technical Professional
Key concepts: stay calm, be extremely understanding, offer alternatives.
Skills for the A+ Exam, page 49 – Discuss the reason for the correct response. How do these responses relate and impact IT?
Prepare and submit a 3 – 4 page paper discussing Scenario 7: The Business Professional
Key concepts: “Tech Superiority Syndrome.”
Skills for the A+ Exam, page 51 – Discuss the reason for the correct response. How do these responses relate and impact IT?
Solution Preview
Section A
The Technical Professional
Technical professionalism involves the professional standards that are generally focused on when providing technical services. The services usually involve professionalism in an area that involves techniques, engineering, applied sciences in the industrial field and building and civil works (Kohonen, 1990). The technical profession therefore mainly consists of knowledge and the ability that one has when it comes to the performance of tasks. The performance of this task is in a practical nature. It also involves the areas of information and technology, scientific, mathematical and mechanical functions as seen above in the building and civil works (Goodson, 2000).
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