Online Customer Relationship Management (Unit 4 Individual Project)
Assignment Details: Compose a Memo. Must be at least 450-650 words.
President Learner wants your assurance that the business the acquisition will reduce administrative costs associated with traditional brick and mortar health care providers while also improving customer relationships.
You are to compose a memo that briefs him about what the three different types of channels mean; your evaluation of the appropriateness of the three different channels for your vision of the new MedEd/CHC; and that explains, in at least 1 page, the specifics of your marketing plan for MedEd/CHC based on the type of channel you suggest.
The memo should be 450–650 words and should include applying the strategic digital marketing channels continuum, as follows:
Intermediation: The business’s information accessed through a brick and mortar medical health care or education provider Disintermediation:
The business’s health care information and services are accessed directly, often substituting or bypassing traditional medical service providers Reintermediation: The business’s health care information and services are delivered by utilizing third party online services for medical treatment advice, customer/user data analysis, registration and sponsorship payment processing, or information security protection
Reintermediation may also include the business’s marketing channel strategies that combine online click and order
information access with on-ground brick and mortar service delivery
Support your assertions with links to online Web sites or services that have implemented the types of digital marketing strategy approaches referenced in your report.
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