Your Training Project
Project Overview -minimum of 3 pages
In this project, you will follow the steps to design training for a group of peers with whom you are familiar and who need training in a specific task or subject. For this chosen group of peers, you will design and implement your training and then evaluate the effectiveness of your design.
Different groups think and learn differently. For example, some artists are more liberal and tend to respond better to creativity. Executives are more concerned with how the learning relates to the bottom line. Some say there are differences with how men and women learn.
Begin by choosing a particular group of adult learners for your project that you know needs training in something. You will work with this group of learners for the rest of your project deliverables, so choose wisely. Be sure to choose a group that you are very familiar with (for example, sales staff, administrative staff, executives, artists, engineers, nurses, or volunteers).
To complete this assignment, develop a minimum of 3 pages that respond to the bullet points below. You are not required to use sources, but if you do, be sure to acknowledge them in appropriate APA format.
Summarize your understanding of the group and how you are familiar with them. Why did you select this group?
What is it that this group needs to be trained on? Give as much detail as you can. Why do they need this training? Is there any current training? If so, how is it deficient?
How would you teach this group differently than other types of groups?
Be sure to write with conviction – remember that you are the expert!
Solution Preview
Group Training
Call centres have over the years been perceived and identified as the face of the company. A valid reason behind such identifications and categorization of the customer service department is the direct contact the customer service agents and managers have with the organization’s stakeholders. With most services and products needing communication support,
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