Zappos and implementation of supply chain management
- Define SCM and how it can benefit Zappos.
- Explain CRM and why Zappos would benefit from the implementation of a CRM system.
- Demonstrate why Zappos would need to implement SCM, CRM, and ERP for a connected corporation.
- Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers.
- Propose a plan for how Zappos can use Amazon’s supply chain to increase sales and customer satisfaction
Solution Preview
Definition of Supply Chain Management and how it benefits Zappos
Ideally, the goal of every Company is to maximise the profits and reduce the costs as much as possible. For this to be achieved, a well-formulated Supply Chain Management must be put in place. Supply Chain Management entails the process of managing the movement of goods and services from the initial point of origin to the final stage which is the consumption stage. It involves a series of an interconnected process where the products move from the manufacturer to the end user (Christopher, 2016).
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