Reading and Questions

Reading and Questions

Please use the sources from the attached..

Wednesday August 1, Reading and Questions 11.00pm (2)

Want to Perfect Your Company’s Service_ Use Behavioral Science (1)

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Reading Questions

Pick two ofthe techniques described by Chase &Dasu and apply them to a NEW service situation.  How might you improve a current consumer situation?

The techniques that can be used to enhance customers’ satisfaction for a new service situation is building commitment through choice and finishing strongly. For example, I a bank wants to introduce snacks to their customers on certain days of the week, it should allow the clients to choose when to have the snacks.

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