Do you agree or disagree with this statement? Discuss why.
1.Most of the quality management literature states that without top management leadership, quality improvement will not occur. Do you agree or disagree with this statement? Discuss why.
2.Is there a point at which seeking further improvement in quality and productivity isn’t economically advisable? Discuss your answer.
3.Describe a service system that you use. What are the critical-to-quality (CTQs) that are important to you? How do you think that DMAIC could be applied to this process?
4.Describe the components of a lean production system.
5.Develop a flow chart for the process that you follow every morning from the time you awake until you arrive at your workplace (or school). Identify the value-added and non-value-added activities.
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APA
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