Zappos Case Questions “Zappos: Structure, Culture and Change

Zappos: Structure, Culture and Change

Discuss the role of culture in Zappo’s competitive advantage
What are some advantages and disadvantages of hierarchy? of removing hierarchy?
How does the departure of those employees resistant to the change help or hurt the company?
Detail why you think the move to holocracy is or is not in line with Zappos’ culture.
Is Hsieh displaying an empathetic leadership style? Should he be, or not? And why?

20191020012002zappos_questions2

Solution Preview

ZAPPOS: STRUCTURE, CULTURE AND CHANGE
Discuss the role of culture in Zappo’s competitive advantage
Zappos, an online company, founded in the year 1999 and later bought by Amazon, ran on several core competencies. Apart from culture, there are other core competencies that Zappos takes pride in, and they include an excellent support system, effective shipping, and user-friendly platform.

(953 words)